About Pet Portals

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So, what’s a Pet Portal? Pet Portals are private websites that give you secure online access to your pet’s health information. We provide Pet Portals free of charge to all clients who have active e-mail addresses. How can I get a Pet Portal? Just give us your e-mail address and you’ll receive a password by e-mail. Here's how you can get your Pet Portal: Click this "Get a Portal!" link. Visit our hospital. Just give the receptionist your e-mail address. Call us on the phone and give us your e-mail address. Once you provide us with your e-mail address you’ll receive your password by e-mail. How do I view my Pet Portal? You view your Pet Portal by visiting our website and using your e-mail address and password to sign in. You must have “cookies” turned on in your browser in order to sign-in. You can bookmark the sign-in page, but not your Pet Portal, since it exists only when you are actually signed in. What do you do with my e-mail address? We use your e-mail address as your Pet Portal sign-in name. You have the option of receiving your pet’s service reminders (vaccinations, exams, etc.) by e-mail. We also use e-mail address to contact clients about practice updates and important health news, such as information about West Nile Virus or Canine Influenza. If you’d prefer not to receive e-mails from us, you can use your Pet Portal to change your e-mail preferences. You will still be able to use your Pet Portal, even if you choose not to receive e-mails from us. Do you sell your mailing list? We do not sell our mailing list. We do occasionally work with animal health companies to offer discount coupons and other promotions for products and services that we believe are beneficial to our patients. We do not disclose your personal information. How much do Pet Portals cost? Pet Portals are a service we provide free of charge to all clients with active e-mail addresses. What can I do with my Pet Portal? You can use your Pet Portal to manage your pet’s health care and medication schedule, communicate with us online, and learn more about your pet’s individual health and life-stage issues. Do I need a separate Pet Portal for each pet? No! Your Pet Portal contains health information for each pet with an active file in your account with us. Remember, in order to have an active account, your pet must have visited our hospital. (If you see any information about your pet or account that needs to be updated, you can use the Pet Portal to let us know) How secure is my Pet Portal? Your Pet Portal resides on a secure server protected by a fire wall. Your personal information cannot be accessed by other Pet Portal users. Your Pet Portal is created each time you sign in. When you are not signed in, your Pet Portal does not exist. This means that it’s impossible for someone to find and view your account on the open Internet. Only you (and anyone with whom you choose to share your sign-in name and password) can see your pet’s information.